After-sales Services
Graving service
What is Engraving Service? If technology and space permit, you can engrave your unique personal mark on your Limei jewelry, which can be a combination of letters, a name, a sentence, a date, or a simple symbol pattern.The engraving service is valid within three months of purchasing a Limei jewelry piece, and a Limei work certificate must be issued. The engraving is done by Limei Jewelry Craftsmen, which includes the following steps: Check and analyze the works; Engraving: The possibilities of engraving content depend on the available space for engraving. The traditional method is to use a carving knife to chisel words or patterns on the metal surface. Now most engravings use high-tech laser engraving, and the patterns are more regular and uniform. Use ultrasonic cleaning in a warm water bath with detergent to clean your jewelry, especially the hard-to-reach corners. All jewelry is suitable for ultrasonic cleaning, except emeralds, pearls, or other similarly fragile gemstones. Conduct functional and appearance tests that meet Limei quality standards. Note: Engraved words can be erased and replaced.
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Pairing service
What is the Remake/Matchmaking Service? The remake/matching service is available for situations where the model cannot be resized, the jewelry cannot be repaired, or if one piece of a pair of jewelry is missing. The remake/matching service is completed by Limei Jewelry Craftsmen and includes the following steps: Check and analyze the works; Reproduction: Depending on the original jewelry material and craftsmanship, the reproduction method is also different. In order to reproduce the jewelry most faithful to the original, Limei jewelry craftsmen must follow a complex and strict procedure, including the following steps: Check the data files to find the original design drawings and corresponding molds; Metal molding; Welding the different parts together； Setting； Engraved with individual number and Limei mark, etc. Polishing treatment, use a brush head with three different polishing pastes to achieve a smooth mirror effect; Cleaning treatment, in a warm water bath with detergent, use ultrasonic cleaning to clean the jewelry, especially the hard-to-reach corners and crevices. All jewelry is suitable for ultrasonic cleaning except emeralds, pearls, or other similar fragile gemstones. Rhodium plating, in order to enhance the white texture of white gold, sometimes a thin layer of rhodium metal is plated on its surface. Rhodium is a rare and precious metal, which is in the same family as platinum. Rhodium plating includes the following steps: Before polishing, remove the original rhodium metal layer to expose the original metal surface in preparation for re-plating； After polishing, the white gold jewelry is placed in a rhodium metal plating bath for even plating. Conduct functional and appearance tests that meet Limei quality standards. Note: During the polishing process, a thin layer of metal is removed. For this reason, we recommend that white or yellow gold jewelry be polished no more than twice in total. In addition, polishing cannot completely remove deep scratches. It is technically impossible to polish a white gold surface to a black finish.
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Repair/Restoration service
What is Repair/Restoration Service? Restoration is the process of restoring a severely damaged piece of jewellery to its original appearance. The restoration process is completed by Limei Jewelry Craftsmen and includes the following steps: Check and analyze the works; Get a quote for the restoration process. After the customer accepts the quotation: The repair is done in multiple steps: Soldering: A hot metal tip attached to a welding torch is used to weld the two parts of the jewellery together; they are then immersed in an acid solution to remove any traces of oxidation. Shaping: Use a boxwood mallet to shape the jewelry into its original form. Gem setting is a delicate and complex process that sometimes requires custom-made settings and claws to fix the gemstones. Polishing treatment, use a brush head with three different polishing pastes to achieve a smooth mirror effect; Cleaning treatment, in a warm water bath with detergent, use ultrasonic cleaning to clean the jewelry, especially the hard-to-reach corners and crevices. All jewelry is suitable for ultrasonic cleaning except emeralds, pearls, or other similar fragile gemstones. Rhodium plating: In order to enhance the white texture of white gold, a thin layer of rhodium metal is sometimes plated on its surface. Rhodium is a rare and precious metal and is a metal of the same family as platinum. The rhodium plating process includes the following steps: Before polishing, remove the original rhodium metal layer to expose the original metal surface in preparation for re-plating; After polishing, the white gold jewelry is placed in a rhodium metal plating bath for even plating. Conduct functional and appearance tests that meet Limei quality standards. Note: During the polishing process, a thin layer of metal is removed. In addition, polishing cannot completely remove deep scratches. It is technically impossible to polish a white gold surface to a black surface.
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Resize service
What is the resizing service? A service for bracelets, necklaces or rings that, if possible, alters the size of these jewels. It involves very delicate and complex operations. This service is completed by Limei Jewelry Craftsmen and includes the following steps: Check and analyze the works; Adjust the size: To alter a ring, a jeweler uses an extremely thin saw blade to cut the ring open, add or subtract material, and then uses pliers to bring the two ends together. For chain-link jewelry, you only need to add or remove links. Polishing treatment, use a brush head with three different polishing pastes to achieve a smooth mirror effect; Cleaning treatment, in a warm water bath with detergent, use ultrasonic cleaning to clean the jewelry, especially the hard-to-reach corners and crevices. All jewelry is suitable for ultrasonic cleaning except emeralds, pearls, or other similar fragile gemstones. Rhodium plating: In order to enhance the white texture of white gold, a thin layer of rhodium metal is sometimes plated on its surface. Rhodium is a rare and precious metal and is a metal of the same family as platinum. The rhodium plating process includes the following steps: Before polishing, remove the original rhodium metal layer to expose the original metal surface in preparation for re-plating; After polishing, the white gold jewelry is placed in a rhodium metal plating bath for even plating. Conduct functional and appearance tests that meet Limei quality standards. 注意：在抛光过程中，会去除一层薄薄的金属层。正因如此，我们建议白K金或黄K金珠宝抛光总次数不超过两次。此外，抛光处理也不能完全去除较深划痕。技术上不可能把白K金表面抛光处理成黑色表面。
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Glazing service
What is glazing service? This service can restore the shine of dull or scratched Le Mei jewellery. This service does not cover rhodium plated pieces. This service is performed by Limei Jewelry Craftsmen in the brand boutique and includes the following steps: Check and analyze the works; Use a felt wheel and polishing paste to brighten the metal surface. If other scratches are revealed after manipulation, only polishing can remove them. Use ultrasonic cleaning in a warm water bath with detergent to clean your jewelry, especially the hard-to-reach corners. All jewelry is suitable for ultrasonic cleaning, except emeralds, pearls, or other similarly fragile gemstones. Conduct functional and appearance tests that meet Limei quality standards.
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After-sales service terms
The following are the specific service standards for Limei Jewelry after-sales service: Setting loose diamonds: 50 Euros per time, excluding the weight of the diamond setting. The weight of the setting depends on the selected style and is charged on the actual weight. Glazing service is free for life; Polishing service is free for life; Size modification service is free for the first time after purchase; Restoration service The price will be determined after evaluation depending on the degree of damage to the jewelry; Remake/matching service Price determined after expert evaluation; Engraving service 50 Euros per session; The service fee is priced according to the model, starting from 100 Euros, excluding the weight. The weight is calculated based on the existing diamond holder, minus 10% loss, and the weight of the new diamond holder is calculated. The difference can be made up;
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Polishing service
What is polishing service? Polishing services can restore the original luster and appearance of jewelry without affecting the original structure and shape. However, polishing will remove a thin layer of metal, so the total number of polishing of yellow gold jewelry should not exceed two times. In addition, polishing cannot remove deeper scratches. It is technically impossible to polish the surface of white gold to a black surface. Polishing is done by Limei jewellery craftsmen and includes the following steps: Check and analyze the works; Polishing treatment: use a brush head with three different polishing pastes to polish until a smooth mirror effect is achieved; Use ultrasonic cleaning in a warm water bath with detergent to clean your jewelry, especially the hard-to-reach corners. All jewelry is suitable for ultrasonic cleaning, except emeralds, pearls, or other similarly fragile gemstones. Rhodium plating: In order to enhance the white texture of white gold, a thin layer of rhodium metal is sometimes plated on its surface. Rhodium is a rare and precious metal and is a metal of the same family as platinum. The rhodium plating process includes the following steps: Before polishing, remove the original rhodium metal layer to expose the original metal surface in preparation for re-plating; After polishing, the white gold jewelry is placed in a rhodium metal plating bath for even plating. After polishing, the white gold jewelry is placed in a rhodium metal plating bath for even plating. Conduct functional and appearance tests that meet Limei quality standards.
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